{"id":2684571,"date":"2026-05-17T04:00:22","date_gmt":"2026-05-17T02:00:22","guid":{"rendered":"https:\/\/www.catamania.com\/jobs\/incident-manager\/"},"modified":"2026-05-17T04:00:22","modified_gmt":"2026-05-17T02:00:22","slug":"incident-manager","status":"publish","type":"jobs","link":"https:\/\/www.catamania.com\/en\/jobs\/incident-manager\/","title":{"rendered":"Incident Manager"},"template":"","domaines_fonctionnels":[],"types_contrats":[13],"departements":[],"class_list":["post-2684571","jobs","type-jobs","status-publish","hentry","types_contrats-cdi"],"acf":{"job_metier":[{"ID":2637901,"post_author":"22","post_date":"2023-09-14 15:56:15","post_date_gmt":"2023-09-14 13:56:15","post_content":"<h2 class=\"p1\"><b>Prerequisites<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">Education:\u00a05 years of higher education in computer science or in the field<\/li>\r\n \t<li class=\"li3\">Professional experience:\u00a05 years minimum.<\/li>\r\n<\/ul>\r\n<h2 class=\"p1\"><b>Your Assignment<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">Ensure the operational management of the project on the aspects of project management. You are responsible for technical quality, budget and deadlines.<\/li>\r\n \t<li class=\"li2\">Assist the Project Director in managing the project, which includes setting up a reporting system, defining the media, the structure of the content and the frequency of its sending to recipients.<\/li>\r\n \t<li class=\"li2\">Arbitrate, if necessary, on specific points of the project.<\/li>\r\n \t<li class=\"li3\">As a project manager, you use your excellent interpersonal skills, regardless of the hierarchical level, which is very transversal at Cat-Amania, to create links between the various participants and you know how to motivate your teams.<\/li>\r\n<\/ul>\r\n<h2 class=\"p1\"><b>Your Qualities<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">You are good at managing stress and can manage the project under all types of conditions.<\/li>\r\n \t<li class=\"li3\">You have good presentation skills, which enable you to inspire confidence in your clients and teams.<\/li>\r\n<\/ul>\r\n<h2 class=\"p1\"><b>Your Evolution - Your Mobility<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">Project Director<\/li>\r\n \t<li class=\"li2\">Operations Manager<\/li>\r\n \t<li class=\"li2\">Business Project Management Consultant<\/li>\r\n \t<li class=\"li4\">Methods and Tools Manager<\/li>\r\n<\/ul>","post_title":"Project Manager","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"project-manager","to_ping":"","pinged":"","post_modified":"2023-09-14 15:56:15","post_modified_gmt":"2023-09-14 13:56:15","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.catamania.com\/?post_type=metiers&#038;p=2637901","menu_order":0,"post_type":"metiers","post_mime_type":"","comment_count":"0","filter":"raw"}],"job_agence":[{"ID":2637884,"post_author":"22","post_date":"2023-09-14 15:20:00","post_date_gmt":"2023-09-14 13:20:00","post_content":"","post_title":"Rabat","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"2637884","to_ping":"","pinged":"","post_modified":"2025-02-10 16:45:12","post_modified_gmt":"2025-02-10 15:45:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.catamania.com\/?post_type=agences&#038;p=2637884","menu_order":42,"post_type":"agences","post_mime_type":"","comment_count":"0","filter":"raw"}],"job_date_publication":"04\/06\/2025","job_description_catamania_header":"Cat-Amania ","job_description_catamania":"Cr\u00e9\u00e9e en 1999, Cat-Amania fait partie des ESN les plus comp\u00e9titives dans les r\u00e9gions o\u00f9 elle est implant\u00e9e et se sp\u00e9cialise sur des projets d\u2019envergure orient\u00e9s m\u00e9tiers : Banque, Assurance, Grande Distribution et Protection sociale mais aussi Energie, Industrie, Secteur Public.<\/p>En 2023, Cat-Amania c\u2019est 90,8 millions d\u2019\u20ac de chiffre d\u2019affaires, 1100 collaborateurs r\u00e9partis sur 15 agences en France et 6 agences \u00e0 l\u2019international : Maroc, Luxembourg, Canada et Suisse.<\/p>Aujourd&#39;hui, l\u2019objectif est de conforter le d\u00e9veloppement de nos agences et d\u2019ouvrir de nouveaux pays en Europe, conserver notre croissance pour atteindre 100 millions d&#39;\u20ac de CA en 2024.<\/p>Le but de Cat-Amania : la mise en \u0153uvre de d\u00e9marches op\u00e9rationnelles et m\u00e9thodologiques pour r\u00e9aliser et accompagner les projets de ses clients sur les aspects pilotage, AMOA, r\u00e9alisation, tests ...<\/p>","job_poste_header":"Le poste","job_poste":"<p>Au sein des \u00e9quipes R&#038;D Produits et CloudOps IT, l\u2019Incident Manager est en charge de la gestion des incidents afin de garantir un r\u00e9tablissement rapide des services et de limiter l\u2019impact sur les utilisateurs et l\u2019activit\u00e9 de l\u2019entreprise.<\/p>\n<p>\u00a0<\/p>\n<p>Vos missions principales :<\/p>\n<ul>G\u00e9rer et prioriser les incidents, coordonner leur r\u00e9solution avec les \u00e9quipes techniques<\/li>\n<p>Suivre le cycle de vie des incidents (tickets, SLA, escalades)<\/li>\n<p>Assurer la communication avec les parties prenantes internes et externes<\/li>\n<p>R\u00e9aliser des analyses de causes (RCA &#8211; Root Cause Analysis) et proposer des actions pr\u00e9ventives<\/li>\n<p>Coordonner les ressources et les \u00e9quipes en cas d\u2019incident ou de crise<\/li>\n<p>Suivre la performance, identifier les axes d\u2019am\u00e9lioration et documenter les incidents<\/li>\n<p>Contribuer \u00e0 la sensibilisation et \u00e0 la formation des \u00e9quipes<\/li>\n<p>Fournir des reportings r\u00e9guliers \u00e0 la direction<\/li>\n<\/ul>\n","job_profil_header":"<p>Votre profil<\/p>\n","job_profil":"<p>De formation Bac+3 en ing\u00e9nierie, Dipl\u00f4me universitaire en informatique, vous avez une exp\u00e9rience de minimum 5 \u00e0 7 ans dans un r\u00f4le similaire.<\/p>\n<ul>Exp\u00e9rience en gestion d\u2019incidents IT, id\u00e9alement dans un environnement Cloud ou DevOps<\/li>\n<p>Solides comp\u00e9tences en coordination, communication et analyse<\/li>\n<p>Bonne connaissance des outils ITSM, des processus ITIL et des environnements techniques vari\u00e9s<\/li>\n<p>Esprit d&#39;\u00e9quipe, r\u00e9activit\u00e9, sens de la priorisation<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","job_reference":"CARR01585","job_url_candidature":"https:\/\/join.catamania.com\/index.php\/page\/applicants\/command\/applyforjob\/vid\/612229\/bb\/1\/SiteId\/1","job_ville":"CASABLANCA "},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - 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You are responsible for technical quality, budget and deadlines.<\/li>\r\n \t<li class=\"li2\">Assist the Project Director in managing the project, which includes setting up a reporting system, defining the media, the structure of the content and the frequency of its sending to recipients.<\/li>\r\n \t<li class=\"li2\">Arbitrate, if necessary, on specific points of the project.<\/li>\r\n \t<li class=\"li3\">As a project manager, you use your excellent interpersonal skills, regardless of the hierarchical level, which is very transversal at Cat-Amania, to create links between the various participants and you know how to motivate your teams.<\/li>\r\n<\/ul>\r\n<h2 class=\"p1\"><b>Your Qualities<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">You are good at managing stress and can manage the project under all types of conditions.<\/li>\r\n \t<li class=\"li3\">You have good presentation skills, which enable you to inspire confidence in your clients and teams.<\/li>\r\n<\/ul>\r\n<h2 class=\"p1\"><b>Your Evolution - Your Mobility<\/b><\/h2>\r\n<ul class=\"ul1\">\r\n \t<li class=\"li2\">Project Director<\/li>\r\n \t<li class=\"li2\">Operations Manager<\/li>\r\n \t<li class=\"li2\">Business Project Management Consultant<\/li>\r\n \t<li class=\"li4\">Methods and Tools Manager<\/li>\r\n<\/ul>","post_title":"Project Manager","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"project-manager","to_ping":"","pinged":"","post_modified":"2023-09-14 15:56:15","post_modified_gmt":"2023-09-14 13:56:15","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.catamania.com\/?post_type=metiers&#038;p=2637901","menu_order":0,"post_type":"metiers","post_mime_type":"","comment_count":"0","filter":"raw"}],"job_agence":[{"ID":2637884,"post_author":"22","post_date":"2023-09-14 15:20:00","post_date_gmt":"2023-09-14 13:20:00","post_content":"","post_title":"Rabat","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"2637884","to_ping":"","pinged":"","post_modified":"2025-02-10 16:45:12","post_modified_gmt":"2025-02-10 15:45:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.catamania.com\/?post_type=agences&#038;p=2637884","menu_order":42,"post_type":"agences","post_mime_type":"","comment_count":"0","filter":"raw"}],"job_date_publication":"04\/06\/2025","job_description_catamania_header":"Cat-Amania ","job_description_catamania":"Cr\u00e9\u00e9e en 1999, Cat-Amania fait partie des ESN les plus comp\u00e9titives dans les r\u00e9gions o\u00f9 elle est implant\u00e9e et se sp\u00e9cialise sur des projets d\u2019envergure orient\u00e9s m\u00e9tiers : Banque, Assurance, Grande Distribution et Protection sociale mais aussi Energie, Industrie, Secteur Public.<\/p>En 2023, Cat-Amania c\u2019est 90,8 millions d\u2019\u20ac de chiffre d\u2019affaires, 1100 collaborateurs r\u00e9partis sur 15 agences en France et 6 agences \u00e0 l\u2019international : Maroc, Luxembourg, Canada et Suisse.<\/p>Aujourd&#39;hui, l\u2019objectif est de conforter le d\u00e9veloppement de nos agences et d\u2019ouvrir de nouveaux pays en Europe, conserver notre croissance pour atteindre 100 millions d&#39;\u20ac de CA en 2024.<\/p>Le but de Cat-Amania : la mise en \u0153uvre de d\u00e9marches op\u00e9rationnelles et m\u00e9thodologiques pour r\u00e9aliser et accompagner les projets de ses clients sur les aspects pilotage, AMOA, r\u00e9alisation, tests ...<\/p>","job_poste_header":"Le poste","job_poste":"<p>Au sein des \u00e9quipes R&#038;D Produits et CloudOps IT, l\u2019Incident Manager est en charge de la gestion des incidents afin de garantir un r\u00e9tablissement rapide des services et de limiter l\u2019impact sur les utilisateurs et l\u2019activit\u00e9 de l\u2019entreprise.<\/p>\n<p>\u00a0<\/p>\n<p>Vos missions principales :<\/p>\n<ul>G\u00e9rer et prioriser les incidents, coordonner leur r\u00e9solution avec les \u00e9quipes techniques<\/li>\n<p>Suivre le cycle de vie des incidents (tickets, SLA, escalades)<\/li>\n<p>Assurer la communication avec les parties prenantes internes et externes<\/li>\n<p>R\u00e9aliser des analyses de causes (RCA &#8211; 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